Privacy Policy

At 999bf, we are fully committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in clear terms what information we collect, how we use it, with whom we may share it, and the rights you hold over your own data. By accessing or using the 999bf platform — including our website, games, sports betting services, and payment facilities — you acknowledge that you have read and understood this policy.

This policy applies to all users accessing 999bf from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We treat your data with the same level of care and discretion that defines every aspect of the 999bf Black Diamond VIP experience.

Information We Collect

Personal Information You Provide

When you register an account, make deposits, request withdrawals, or contact our support team, you may provide us with the following categories of personal information:

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address, city, and country (Bangladesh)
• National ID or passport details for identity verification (KYC)
• Payment method details including bKash account number, Nagad wallet, Rocket mobile banking information, and card details for Visa or Mastercard transactions

Information Collected Automatically

When you interact with the 999bf platform, our systems may automatically record certain technical and behavioural information, including:

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path through the site
• Game activity logs, betting history, and session timestamps
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

999bf uses the information we collect for legitimate operational, legal, and service-improvement purposes. Specifically, your data is used to:

• Create, manage, and secure your 999bf account and associated player profile
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely
• Verify your identity as required by responsible gaming and fraud-prevention standards (KYC)
• Deliver personalised game recommendations, promotional offers, and VIP tier benefits
• Respond to customer support requests and resolve account-related issues promptly
• Monitor for suspicious activity, prevent fraud, and maintain platform integrity

Sharing of Your Information

999bf does not sell, rent, or trade your personal information to any third party for their independent marketing use. We may, however, share necessary data in the following limited circumstances:

Trusted Service Providers

We work with carefully selected third-party service providers — including payment processors, game studios, fraud-detection agencies, and IT infrastructure partners — who assist us in operating the 999bf platform. These partners are contractually bound to process your data only for the specific purposes we have outlined and are required to maintain appropriate security standards.

Legal Obligations

We may be required to disclose certain user information to law enforcement, regulators, or other governmental authorities where such disclosure is required by applicable law, court order, or in order to protect the rights, property, or safety of 999bf, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or asset sale involving 999bf, user data may be transferred as part of that transaction. We will notify affected users via email or a prominent notice on our platform prior to any such transfer taking effect, and your rights under this Privacy Policy will continue to apply.

Payment Data & Financial Information

Financial transactions on the 999bf platform — including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — are processed through secure, encrypted payment gateways. We collect and store only the minimum financial information required to complete and verify your transactions.

Full card numbers are never stored on 999bf servers. Payment card details processed via Visa or Mastercard are handled in accordance with applicable PCI DSS security standards. Mobile banking information (bKash and Nagad account numbers) is encrypted at rest and in transit.

Cookies & Tracking Technologies

999bf uses cookies and similar tracking technologies to provide a smooth, personalised, and secure experience on our platform. We use three categories of cookies:

• Essential cookies — required for core site functions such as login session management, security, and payment processing. These cannot be disabled without breaking core functionality.
• Performance cookies — used to analyse how players use the 999bf platform so we can improve navigation, page load speed, and game discovery features.
• Preference cookies — used to remember your language setting, display preferences, and other personalisation choices so they persist across sessions.

You may configure your browser to reject or delete cookies at any time. Please note that disabling essential cookies may affect the availability of certain platform features, including secure login and payment processing.

Data Retention

We retain your personal information for as long as your 999bf account remains active or as long as is necessary to fulfil the purposes described in this Privacy Policy. When your account is closed, we will retain certain data for a defined period in order to comply with applicable legal obligations, resolve disputes, and enforce our agreements.

Transaction records — including deposit and withdrawal history — may be retained for up to seven (7) years from the date of the transaction to meet financial record-keeping standards applicable in Bangladesh.

Your Data Rights

As a 999bf user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details provided at the end of this policy:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right of rectification — you may ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right of erasure — subject to our legal obligations, you may request the deletion of your personal data from our systems.
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We aim to respond to all verified data rights requests within 30 days. For complex requests, this period may be extended by an additional 30 days, and we will inform you of any such extension in advance.

Security of Your Data

999bf implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting employee data access on a need-to-know basis, and regular internal security reviews.

While we employ strong safeguards, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 999bf account, enable any available two-factor authentication, and promptly notify our support team if you believe your account has been compromised.

Age Restriction — 21+ Only

The 999bf platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has registered an account or provided personal information, we will immediately suspend that account and delete the associated data without delay. Parents and guardians are encouraged to use available parental controls and monitoring tools to prevent minors from accessing online gambling services.

Changes to This Privacy Policy

999bf reserves the right to update or modify this Privacy Policy at any time. When we make material changes — that is, changes that meaningfully affect how we collect or use your personal data — we will provide prominent notice on the platform and, where appropriate, notify registered users via the email address associated with their account.

The date of the most recent revision of this policy is always displayed at the top of this page. Your continued use of the 999bf platform following the publication of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised terms, you should discontinue use of the platform and contact our support team to close your account.

Contact Us — Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 999bf handles your personal data, please reach out to our dedicated support team. We take all privacy enquiries seriously and aim to respond within 5 business days (Bangladesh Standard Time, UTC+6).